The Alpenhaus Restaurant

Reviews about The Alpenhaus Restaurant

• 3 / 5

  By William thatenough
  Not our taste in flavors but if you love German it would be a go to place friendly knowledgeable staff and good selection
  April 23, 2017
• 5 / 5

  By Ich Heiße
  This review is a direct response to one M. Knapp's running commentary, who had nothing but rude things to say which, if read w/even a modicum of familiarity w/the restaurant (or any, really), immediately became obvious as fabricated.
  To be fair, as a past employee of Alpenhaus I've some bias, but at the same time I quit a good while ago. So while some might see this as unprofessional, I do not write this as that employee but, rather, as someone w/actual insight to the inner workings of the restaurant who still visits on a semi-regular basis: so as a knowledgable guest.
  
  Firstly, w/regards to the food: as a German who has grown up eating Bavarian specialities homemade by their Bavarian mother, &who lived in Germany for years, I can assure you that the food is authentic & true to taste. Is it as good as Oma's or Mutti's? No, but I would've been incredibly surprised if it were. Still, it is true to its origin, made w/good quality ingredients (antibiotic & hormone free meats), & just generally very tasty. Traditional dishes like sauerbraten, schnitzel, & rouladen, spätzle & apfelstrudel, are made from scratch & served w/care. Not quite sure how one would interpret such meals as being "mexican" unless one was lacking a repertoire of flavors varied enough w/which to make an informed decision (or simply efficiently functioning taste buds)... I mean just. Seriously?
  
  Secondly, as a person w/waitressing experience myself...if the waitstaff are so miserable, working under a "chubby", "boozy" manager, I'm sure they would leave. Honestly, such ad hominum attacks are incredibly immature in their attempt to discredit the restaurant & its owners/staff. I've waitressed for many years at various establishments, & from my own experience I know that chaos & a little bit of strife are common to restaurant work (& sometimes even more than just a little). But I've never witnessed any waitstaff get "shrieked" at in front of guests & was never treated as such myself; nor have I seen any managerial staff treat guests w/anything less than genuine hospitality. To claim otherwise is just a plain lie. Alpenhaus prides itself on its strong relationships w/clientele, & it is for that very reason that they've such a strong base of regulars.
  Was everything always perfect when I worked there? It would be naive to claim as much, but rest assured that any friction was normal: it came as a result of working in a hectic, stressful environment, was never meant personally or maliciously, & was always quickly resolved. In other words, Alpenhaus is just like every single other restaurant currently in existence.
  
  I also find it incredibly hard to believe that the kitchen would face so many issues w/so many dishes but all at only one table... if a kitchen is having a bad day, the entire restaurant will reflect as much w/multiple poor reviews -- not just one. One that, I might add, seems to focus quite heavily on kitchen staff. Which is perplexing as back of the house does not interact w/front of the house, especially not in the middle of dinner service. There is simply no time, & unless a guest specifically asks to speak w/the (head) chef then there is no interaction, & it's rather ignorant to imply otherwise. Not only that, but any full-time kitchen will have alternating staff, so one employee will not have that huge of an impact w/their presence/lack thereof (unless a head chef) -- at least not on food. Certainly on timing, as things slow down w/any major changes, but quality will remain the same under the HEAD chef... This leads me to question the true intention of said reviewer's original comment, but I digress.
  
  Is Alpenhaus perfect? No.
  But does it try to be? Yes.
  And does its managers, owners & staff deserve such a rude, false review written out of bitterness? Certainly not.
  Aplenhaus is a fun place to eat w/a friendly atmosphere, lovely waitstaff, & great food.
  I think M. Knapp needs to work on not being so translucent in their intentions, & I hope anyone considering Alpenhaus discounts their review for what it truly is: so etwas von unverschämt.
  February 14, 2017
• 5 / 5

  By George Bertsche
  Excellent food, attentive wait staff and engaging owners Manuela and Jeff, made for a wonderful experience.
  November 01, 2016